2025R0294 - Summary
COMMISSION DELEGATED REGULATION (EU) 2025/294 of 1 October 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers (Text with EEA relevance)
Info
🇫🇷 French Version: 2025R0294_FR.0. Open the PDF. Direct link to EUR-LEX.
Références LVL1 <=> LVL2
Level 1 reference(s): 2023R1114_EN.71 > 5
Article 1 - Information, template and description of complaints-handling procedures
Article 2 - Resources dedicated to complaints-handling
Article 3, - Means and language for filing complaints
Article 4 - Acknowledgment of receipt of a complaint and verification of its admissibility
Article 5 - Investigation of complaints
Article 6 - Decisions
Article 7 - Communication with complainants
Article 8 - Procedures to ensure consistent complaints-handling
Article 9 - Entry into force
Annex I - FILING OF A COMPLAINT