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🔗 Back to Summary. 🇫🇷 French Version: 2025R0294_FR.3. Back to Summary of LVL1. Open the PDF. Direct link to EUR-LEX.
Article 2 – Resources dedicated to complaints-handling ⬅️ | ➡️ Article 4 – Acknowledgment of receipt of a complaint and verification of its admissibility
Références LVL1 <=> LVL2
Level 1 reference(s): 2023R1114_EN.71 > 5
Article 3, - Means and language for filing complaints
1.
Crypto-asset service providers shall ensure that clients are able to file complaints by electronic means or in paper form.
2.
Crypto-asset service providers shall ensure that clients are able to file complaints in:
(a)
the languages used by the crypto-assets service provider to market its services or communicate with clients;
(b)
the official languages of the home Member State and host Member States that are also official languages of the Union.