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🔗 Back to Summary. 🇫🇷 French Version: 2025R0294_FR.2. Back to Summary of LVL1. Open the PDF. Direct link to EUR-LEX.
Article 1 – Information, template and description of complaints-handling procedures ⬅️ | ➡️ Article 3 – Means and language for filing complaints
Références LVL1 <=> LVL2
Level 1 reference(s): 2023R1114_EN.71 > 5
Article 2 - Resources dedicated to complaints-handling
1.
Crypto-asset service providers shall dedicate adequate resources to the management of complaints.
2.
The dedicated resources referred to in paragraph 1 shall have access to all relevant information.
3.
The person in charge of the dedicated resources referred to in paragraph 1 shall report directly to the management body on the implementation and effectiveness of the complaints handling procedures, including the data referred to in Article 8, and on any measures taken or to be taken in response thereto.