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🔗 Back to Summary. 🇫🇷 French Version: 2025R0293_FR.3. Back to Summary of LVL1. Open the PDF. Direct link to EUR-LEX.
Article 2 – Provision of information to the holder of asset-referenced tokens and other interested parties ⬅️ | ➡️ Article 4 – Languages
Références LVL1 <=> LVL2
Level 1 reference(s): 2023R1114_EN.31 > 5
Article 3 - Templates and recording
Issuers of asset-referenced tokens shall:
(a)
develop and make available to holders of asset-referenced tokens and other interested parties, including consumer associations that represent holders of asset-referenced tokens, a template for filing complaints as set out in the Annex;
(b)
ensure that holders of asset-referenced tokens and any other interested parties are able to:
(i)
submit complaints by electronic means or in paper form;
(ii)
file complaints free of charge;
(c)
acknowledge receipt of a complaint clearly mentioning the date of its receipt and, where an electronic complaint form is filed, provide the complainant with a copy of that complaint;
(d)
record, internally, complaints and measures taken in response thereto in an appropriate manner, such as through a secure electronic register, and for a reasonable period of time and in any event no longer than permitted under national timing requirements, where applicable;
(e)
accept and handle a complaint even if the complainant files the complaint in a format other than the template set out in the Annex;
(f)
provide the complainant with a privacy notice to accompany the template provided in the Annex to this Regulation, in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council
.