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🔗 Back to Summary. 🇫🇷 French Version: 2014R0909_FR.32. Open the PDF. Direct link to EUR-LEX.
Article 31 – Services provided by parties other than CSDs ⬅️ | ➡️ Article 33 – Requirements for participation
Article 32 - General provisions
1.
A CSD shall have clearly defined goals and objectives that are achievable, such as in the areas of minimum service levels, risk-management expectations and business priorities.
2.
A CSD shall have transparent rules for the handling of complaints.