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πŸ”— Back to Summary. πŸ‡«πŸ‡· French Version: 2010L0043_FR.37. Back to Summary of LVL1. Open the PDF. Direct link to EUR-LEX.

Article 36 – Scope of the agreement ⬅️ | ➑️ Article 38 – Risk management policy

ArticleΒ 37 - Service level agreement

Member States shall allow parties to the agreement to either include details of means and procedures referred to in Article 30(c) and (d) in the agreement referred to in either Article 23(5) or Article 33(5) of Directive 2009/65/EC or in a separate written agreement.