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🔗 Back to Summary. 🇫🇷 French Version: 2010L0043_FR.6. Back to Summary of LVL1. Open the PDF. Direct link to EUR-LEX.
Article 5a – Obligation for investment companies to integrate sustainability risks in the management of UCITS ⬅️ | ➡️ Article 7 – Electronic data processing
Références LVL1 <=> LVL2
Level 1 reference(s): 2009L0065_EN.12 > 1#a, 2009L0065_EN.14 > 1#c
Article 6 - Complaints handling
1.
Member States shall require management companies to establish, implement and maintain effective and transparent procedures for the reasonable and prompt handling of complaints received from investors.
2.
Member States shall require management companies to ensure that each complaint and the measures taken for its resolution are recorded.
3.
Investors shall be able to file complaints free of charge. The information regarding procedures referred to in paragraph 1 shall be made available to investors free of charge.