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🔗 Back to Summary. 🇫🇷 French Version: 2016R1437_FR.5. Back to Summary of LVL1. Open the PDF. Direct link to EUR-LEX.
Article 4 – Facilitation of access through the EEAP ⬅️ | ➡️ Article 6 – Facilitation of access by OAMs
Article 5 - OAM communication technologies, support and maintenance
1.
Each OAM shall ensure at least 95 % availability per month of its connection with the EEAP.
2.
Each OAM shall provide service support to the EEAP during its working hours in order to maintain its connections to the EEAP, and in order to enable incident escalation. Those support services shall be provided in a language customary for electronic communications .